The most cost effective solution comes from understanding the customer’s environment.
Northrop Grumman Information Technology’s goal is to sit down and understand your needs.
Northrop Grumman provides the types of services required that will fall under the following task areas: program management;
enterprise IT policy and planning; enterprise design; integration and consolidation; information assurance; business process reengineering;
requirements analysis; market research and prototyping; information and knowledge engineering; development of software interfaces
and software configuration; product integration; test and evaluation; seat management; asset management and technology implementation.
Proposal
Our blueprint for acheiving quality
Following our on-site evaluation of the environment, Northrop Grumman will provide a proposal which services the needs identified.
This proposal is delivered in the framework outlined by our DIR Contracts.
As part of the proposal phase, we will submit a detailed proposal on ways to transform and improve the
customer’s IT infrastructure to deliver quality services. The IT infrastructure includes network services,
desktop and e-mail, data centers, customer care services, security services, break/fix services, and other
infrastructure projects and services, as described by this website.
Contract Management
Systematically and efficiently managing contract creation
Upon written acceptance of the Northrop Grumman Information Technology proposal, a written Supplemental Agreement parameteritized within the
framework outlined in the DIR Managed Services for Information Technology contract will be executed between us.
At the start of all contracts, Northrop Grumman assigns a dedicated Program Manager who will be the single point-of-contact (POC) with the customer.
Our program manager is responsible for directing all activities including contract compliance, program success and customer satisfaction.
Our program manager represents Northrop Grumman in all matters relating to the contract including contractual, administrative, and technical issues.
The program manager communicates with the customer on requirements and status of activities, allocates the necessary resources,
takes required personnel actions and directs efforts of subcontractors and product suppliers to achieve the customer’s goals.
In addition, the program manager provides leadership and direction to the program, and directs line supervision to the Northrop Grumman organization.
The Northrop Grumman Program Management Office provides a well-defined communications interface for all aspects of account management,
including planning, management and operations, and monitoring and reporting functions. On a weekly basis a formal meeting takes place;
however, the Northrop Grumman project manager and any necessary members of his project team and the customer POC will communicate concerns,
issues, and plans and solve any problems before they arise.
